Frequently Asked Questions
1. Booking & Payments
How do I book a tour?
You can book directly through our website, via WhatsApp, email, or by contacting our team. Once your booking is confirmed, you’ll receive a confirmation message with all the details.
What payment methods do you accept?
We accept major credit/debit cards, EFT, PayPal, and secure online payments through our booking system.
Do I need to pay a deposit?
Some tours may require a deposit to secure your spot, especially during peak seasons. Full payment is required before the tour begins.
2. Tour Information
What’s included in the tour price?
Each tour includes transport, a professional guide, and all listed activities. Some tours include entrance fees and tastings — details are provided on each tour page.
What should I bring on the tour?
Comfortable clothing, sunscreen, a hat, a jacket for changing weather, and your camera. For wine tours, bring your ID if you plan to taste.
Are your tours suitable for children?
Yes, many of our tours are family‑friendly. Some activities may have age restrictions — these will be clearly stated.
3. Pick‑Up & Transport
Do you offer hotel pick‑up and drop‑off?
Yes, we provide pick‑up and drop‑off within central Cape Town. Additional areas may include a small surcharge.
What happens if I’m running late?
Please notify us immediately. We allow a short grace period, but late arrivals may affect the tour schedule.
Do you offer private or custom tours?
Absolutely. We can tailor tours to your interests, schedule, and group size.
5. Safety & Accessibility
Are your tours safe?
Yes. Your safety is our top priority. Our guides are trained, experienced, and follow all safety protocols.
Are your tours wheelchair‑friendly?
Who carries our bags?
Some tours are accessible, while others involve uneven terrain. Contact us so we can recommend the best options.
You are responsible for carrying your own bags, Black Eagle tours helpful hint: If you cannot move your bag, it is too heavy.
6. Weather & Conditions
Do tours run in all weather?
What should I wear for changing Cape Town weather?
Do you offer group discounts?
Yes. Your safety is our top priority. Our guides are trained, experienced, and follow all safety protocols.
Some tours are accessible, while others involve uneven terrain. Contact us so we can recommend the best options.
Yes — we offer special rates for groups, families, and corporate bookings.
7. Privacy & Data
How do you use my personal information?
We only use your information to process bookings, communicate with you, and improve your experience. We never sell or misuse your data.
Will I receive marketing emails?
Can I book last‑minute?
Only if you subscribe. You can unsubscribe at any time.
If space is available, yes. We recommend booking early during peak seasons.